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SupportPortal 3.0

SupportPortal - The leading Online Help Desk and Support Ticket Software.


  • Version:3.0
  • Date Added:3/30/2011 11:08:22 AM
  • License:Shareware
  • Price:$275
  • Total Downloads:91
  • Last Week Downloads:1
  • Operating System:Windows Vista/2003/XP/2000

Publisher's description

SupportPortal SuportPortal is comprehensive packages for implementing multi-tiered service and suitable for internal and external customers. It automates your service procedures, including Notifications and responses to service issues improves overall Efficiency and reduces management overhead. Using Self-Service features, end users can submit new requests or check the status of their open requests, from their email client or from web-browser. Flexible system can be implemented at your own pace, based on your unique needs and degree of readiness. Features: Create and submit new tickets via public or protected data entry form: Tickets are the primary way of storing and sharing information in SupportPortal.e-mail integrationConvert all incoming e-mail messages. Escon SupportPortal can respond to incoming emails, allowing users to create or comment on tickets without necessarily having access to SupportPortal.e-mail integrationShared Outbox. Invoke sending message from SupportPortal, and store and review all your service and support communication in centralized Chat clientWindows LiveAlert. Desktop application for Microsoft Windows which resides in your system tray and connects to your SupportPortal server.routing and assigningRouting. With simple e-mail account administration and specifying the ticket priority and assigning person or department, your e-mail driving is finally centralized, even without described escalation rules.sla automatic escalationAutomatic escalations based on SLA rules. Define automated routing and assigning rules with pre-defined target response and resolution times for every incoming ticket. Notifications . SupportPortal keeps you up to date with timely email notifications: determine who, how and when to send notifications about ticket statuses -Creation, Assignment, Updated and Email TemplatesDesign e-mail templates and response messages. An easy way to predefine your email layouts: New ticket notification.


Please be aware that downloadbee do not supply any crack, patches, serial numbers or keygen for SupportPortal,and please consult directly with program authors for any problem with SupportPortal.

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