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Public Folder HelpDesk for Outlook 11.3

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web.

Public Folder HelpDesk for Outlook

  • Version:11.3
  • Date Added:11/11/2011 10:07:27 PM
  • License:Shareware
  • Price:$180
  • Total Downloads:82
  • Last Week Downloads:3
  • Operating System:Windows 7/Vista/XP/2000

Publisher's description

Public Folder HelpDesk for Outlook Public Folder HELPDESK gives a simple and efficient solution for help desk, customer support and issue tracking. With Public Folder Helpdesk you will never more be overwhelmed by requests. Work through Outlook Public Folder Helpdesk offers a well-known and user friendly interface, right inside Outlook. Users familiar with Outlook can start working with PF Helpdesk at once. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information – all with the simplicity you are used to in Outlook. Features: Can be installed in a shared mailbox instead of a public folder. Mailbox monitoring – manual or automatic conversion of incoming e-mails into helpdesk tickets, complete with rich text, screenshots and attached files.The PF HelpDesk ticket can be customized after your needsFAQ Answers are easily created and added to ticket.Ticket retrieval also from an online form (.xml files).Ticket History ‒ e-mail threading for both manual and automatic conversion.Open tickets are stored both in Outlook and in an Access or SQL Server database.Automatic e-mail Notifications. Create Outlook Tasks from tickets and vice versa


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